FAQ's

Walk-ins are welcome; however, availability is not guaranteed. We strongly recommend booking in advance to secure your experience.

Players aged 14 and over can play on their own. Younger children are welcome too, as long as an adult is in the room with them. There is no lower age limit, so a family group can bring young children along.

If something has come up and you cannot make your bookings, please let us know at least 24 hours before your booking. Your deposit will not be refunded if you cancel your reservation less than 24 hours before.

Submarine Deep Down: 3-8 Players

Zen Room: 2-8 Players

The Crypt: 2-6 Players

Zombie Bunker: 2-6 players

Trouble in Springfield: 3-6 players

We recommend you arrive 10-15 minutes before your booking. We may deduct time if you are 15 minutes late to your booking. If you are 30 minutes late, it will be marked as a no-show, and no refunds will be issued.

Our escape rooms The Crypt and Zombie Bunker, have darker or creepier themes, but they’re not meant to be scary like a haunted house, just an immersive atmosphere that adds to the fun.

You can add players if you would like to as long as you are under our limit of participants per room. If someone in your group can’t make it, you can still show up if you are a group of 2 or more.

Submarine Deep Down: 3-8 Players

Zen Room: 2-8 Players

The Crypt: 2-6 Players

Zombie Bunker: 2-6 players

Trouble in Springfield: 3-6 players

No. The door is never locked and you can walk out at any time. Your game master is outside watching on camera for the whole hour and stays in touch by walkie-talkie, so a hint or a hand is always one word away.

Yes, always. You will never be put in with strangers. Every booking is private to the people you bring.

A $68 deposit per room holds your booking, which covers two players' entry. You can settle the balance at the desk when you arrive, or pay in full any time beforehand using the link in your confirmation email.

Yes. At the desk you can split the remaining balance across as many cards as you like, so nobody has to front the whole cost and chase everyone else. We take card or cash, and we accept Amex.

Yes. Finish in 60 minutes or less using 3 hints or fewer and every player in your group gets a $3 discount card to use on a future booking. It never expires. It cannot be combined with another promotion.

Our waiting area and washroom are. Zombie Bunker and Trouble in Springfield are step-free and mostly workable with a power wheelchair or walker, though some parts inside may not be reachable from a seated position. The other three rooms have a step up or a narrower door. Please call or email before booking and we will check the fit with you.

Parking is free in our own lot and there is usually plenty of space, with a large lot next door for bigger groups. If you are coming by coach, call us before you book and we will arrange the drop-off with your driver.

Not inside the room, as it gives the puzzles away. You are welcome to take an urgent call or text, though heavy phone use will earn a friendly warning. Lockers are available for bags and valuables before you go in.

No dress code, so wear whatever is comfortable. There is no climbing, crawling or crouching in any of our rooms. The puzzles are mental, not physical.

No. One adult supervising a school or birthday group comes in free and can wait in our lounge or watch from outside the room. For school groups we ask for one supervising adult per eight students.